Terms and Conditions
All products listed in our retail shop are priced inclusive of VAT. All products listed in our commercial section are priced including VAT, but excluding delivery and installation.
From time to time, we may give away a free gift with a purchase. Usually, this will appear in your shopping basket once selected. Ex-display clearance items and Concept II rowing machines are excluded from any promotional offers. Free gifts cannot be combined with any other promotion – please call if you have any questions. Only one free gift per order. An additional carriage charge may apply to free of charge items. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer.
The following products and shop categories are excluded from our discount code promotions: Sale, Clearance, Ex-Display, Mail Order Return items and products by Keiser, Kettler, Life Fitness, NordicTrack, ProForm and Concept2. The free Mat promotion cannot be used in conjunction with any other offer.
Only one discount code can be used per order. Not valid on previous purchases or returns. No cash back. Valid only while supplies last. Offers may be modified or terminated at any time without notice.
Please note that all products on the main Redsun Int website are designed for Home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.
If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please see our contact our Commercial Department or email email@example.com who will be able to advise you on the suitable equipment.
Buying Items from our Mail Order Returns / Ex-Display Section Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty. Any such minor defects will be made known in the product description.
REDSUN Int ‘Normal Price’ is usually the Manufacturer’s or Supplier’s Recommended Retail Price and may include carriage where applicable. On imported and ‘Own Branded’ products, our ‘Normal Price’ is based on equivalent products in the market and can be quantified on request.
All new equipment sold by Redsun Int is covered by a minimum one year parts and labour cover (excludes parts-only products) for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. In many cases the warranty is greater than this. The warranty on the equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Equipment sold for home or commercial use, is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties (on certain types of electronic equipment) if equipment is used in a non standard environment, this may include external buildings such as Sheds and Garages, and areas close to a swimming pool, where the ambient temperature varies significantly from a standard environment. Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment.
If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Redsun Int will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer to site, or in some instances, ask that the goods be returned to our warehouse for examination. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Redsun Int. Redsun Int will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
Please note all equipment is warranted for mainland UAE use. In certain circumstances, we may extend this to cover parts and or labour out with UAE mainland, or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UAE mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.
- a) The Products purchased through the Website will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum term of delivery being thirty (30) days established by Law. However, the delivery time of Rednsun is 3-5 work days approximately once shipped.
- b) The delivery service of Rednsun is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or other non-permanent addresses.
- c) The cost of the shipments may not be included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.
- d) If your order is only delivery (without installation), it will be considered as delivery “at street level (entrance of house or block of apartments)”. Therefore, the User is responsible for moving or placing the machine in the place of his choice.
- e) If your order is with 2 man Delivery and Installation In this modality our technicians will carry the machines in their own vehicle at a date and time previously agreed with you. The machines will be assembled, tested and all the packaging carried to be recycled. The cost of this service may vary depending on the number of machines and the house access. We recommend requesting a custom quote for orders with this service.Special Note: The price of in-house delivery and / or professional installation does not include carrying the product upstairs (due to volume and weight). If you want delivery and / or installation under these conditions you must contact us and request a quote.
All warranties (Manufacturer and WarrantyPlus+) are subject to the same terms and conditions as the original manufacturer warranty. Extended warranties, offer upgrades to manufacturer’s warranties to 3 years parts and labour cover.
Consumable Parts (CV Equipment)
|Running Bed||Pedals||Pedals||Foot Pedals||Foot Pedals|
|Belt bed springs||Straps seat||Plastic cowing||Rollers||Rope|
|Motorcowling||Plastic cowling||Foam grips||Seat||Handle|
|Foam grips||Foam grips||Decal transfer||Foam grips||Seat|
|Decal transfer||Decal transfer||Decal transfer||Seat rollers|
|Running belt||Side rail|
Cables, chains, belts, upholstery, spring load adjustment pins, pulley wheels, pulley wheel bearings and all springs.
All loose weights and fixed barbell and dumbbells are classed as consumable items for the terms of the warranty.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Redsun Int which would be of interest to you. You must tell us if you do not wish us to do so.
We do not store credit card details nor do we share customer details with any 3rd parties.
Redsun Int takes all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us.
For customer service please use the contact us page.
All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.
Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.
Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.
NB. All due dates shown on the website are an estimate of when delivery is expected in to our warehouse and is updated regularly the closer stock gets. Any back order products will be normally be despatched within 3 working days of the goods arriving in our warehouse.
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 3 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.
However by you agreeing that we commence carrying out this service before this cancellation period has expired, Redsun Int wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.
We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.
Rednsun Int endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, Rednsun Int can not be held responsible for any errors or omission on our website or brochures.
Although Rednsun Int endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
While every care has been taken to ensure that this website is virus-free, Rednsun Int accepts no liability for viruses or virus damage as result of using this website.
Nothing in these terms and conditions affect your statutory rights.